Returns & Exchanges

1. How do I request a refund, return, or exchange?

Handling returns is an essential part of running a business. Glowdly is here to help! We have put together the following steps to make this process easier:

• In the event of a refund, return, or exchange request from a customer, contact our Customer Support team via email at support@glowdly.com and include the evidence if required.
• Once the tracking number has been provided (or once we have received the returned product), a replacement product will be shipped or a refund minus the shipping cost will be credited back to the card or original method of payment on file.
• In order for Glowdly to ship a replacement product or process a refund for a damaged or incorrect product we require a tracking number for the item returned.

2. Order Cancellation

• All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled

3. Refunds

• Customer satisfaction is our #1 priority. We want you to fulfill orders with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure customers will receive a purchased item on time and as described.

Our primary goal is making customers happy, so everyone who shops with you receives the following guarantees:
• Refund if the item is not as described or damaged;
• Refund minus the shipping cost if the customer does not want the product they received. The customer must return the item at his expense to our warehouse and the item must be unused.

4. How do refunds, returns, and exchanges work on glowdly?

•In case a customer reports a damaged or incorrect product, your customer is required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
• If the product packaging is damaged but the product itself is intact, the customer must submit a claim to the shipping carrier directly.

5. Missing Order

In case a package is delivered (based on tracking number update) but the customer claims that they did not receive the item, the customer must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.